At Lime Networks we are full of ambitions, such as a 10 from the customer. This is not only very important for us, as a customer you will benefit from this. Do you want to know what we are going to do to earn that 10 and make you as our customer truly satisfied? We have come up with 8 fresh changes to make IT even more refreshing!
Implementing Smileys in Autotask
We are going to add smileys in Autotask; green, yellow and red smileys. This way you can give immediate feedback on an IT problem. Red means you are not satisfied and we will call you back immediately to find out what the problem is. In this way, we can listen to our customers better and make it more accessible to indicate that you are not fully satisfied. That way, we can respond in time and solve the (IT) problem. Have you chosen yellow? Then we will work to improve it. A green smiley means that everything was completely fine. In the end, we hope it will only be green smiles, because we are going for ultimate customer satisfaction in 2021!
QBR (Quarterly Business Review): IT as a service instead of a product
We are going to provide you, the client, with information on the state of IT by means of a QBR or even better: an LBR (Lime Business Review)...We communicate this long, medium and short term planning for you in a short report in advance. This is how we bring knowledge and experience to bear to actively help customers in the next step of digital transformation, security and innovation in IT. In this way, you can take action more quickly because the steps are simplified and drawn up in manageable chunks. In this way, we bring customer satisfaction to a higher level in concrete terms. By receiving feedback, we can better anticipate your needs as a customer and maintain a continuous technology and security standard.
Continuous training of helpdesk staff
In order to help the customer in the right way, we first go to work with our helpdesk. The helpdesk is your first point of contact as a customer. By training our helpdesk staff, they are more aware of the customer's needs. Customers need to feel valued and that starts with the helpdesk's simple and helpful communication that explains everything in clear language.
We go for that 10 from the customer by training our staff and helping them provide the best service. Think Microsoft training, lunch & learn sessions on internal services and processes, quarterly meetings, 'capture the flag' events for the techies, screens on the wall with up-to-date relevant information on all subjects. For new staff, we have a buddy system. We go for that 10 from the customer!
Customer satisfaction survey: what are our points for improvement?
In order to improve customer satisfaction, it is important to know what we do and do not score well on. By means of a customer survey, we map out the customer's opinion and clearly define our points for improvement.
10 manuals for 5 different subjects
IT should be simple and secure and customers should be looked after by more passionate people who communicate clearly. That's why we are busy writing new manuals for our customers on Telephony, Office 365, Network, Teams and Lime Networks. For example, a manual on how to read our invoice and how to use the portal for telephony. The advantage of this? You can read through everything at your own leisure and always find the right information.
Honest project and customer references
After every completed project and/or migration, we ask 10 questions about the project. This way we can make clear where possible improvements can be made and what we need to do to get that '10' from the customer. Apart from this piece of insight, we can place the references on our website so non-customers can read whether Lime Networks suits them.
Free interesting E-books, checklists and other freebies
We have collected a lot of valuable content that we like to share with our customers. We make IT transparent and simple and share interesting information so you can get the most out of your IT. Think for example of an IT security checklist or a free 20 minute call to discuss and solve your IT problem. Like this? Keep an eye on our website and socials!
Listening to the customer's input
We are very active on social media, our website and in our newsletter. We do not only communicate what we think the customer likes to read, we also listen to what the customer wants to read. That way, we can offer the right information and only create content that is truly relevant to our customers. So here's your question: what would you like to learn about? Let us know and we will take your input into account!
So, that's it, the list of things we (will) do in 2021 to make every customer extremely satisfied. We are aiming for the highest possible customer satisfaction score. So what can we do to make you an even happier customer? Feedback is always welcome. If you have any suggestions, please contact us at 010-2121806 | firstname.lastname@example.org.
We offer IT solutions for a fixed price, for all SME's in the Netherlands. With a well-trained team, we take the complexity out of IT and deliver efficient services that take total care of you as a customer.
Frequently asked questions about Lime Networks
Is your question not listed? 1 email or 1 phone call is enough to get it answered. 010-2121806 email@example.com