Weet jij eigenlijk welke garantie je hebt op je hardware? En zo ja, weet je dan ook wat het proces is wanneer je laptop of andere hardware kapotgaat? Ben je goed voorbereid op de gevolgen hiervan? Wij merkten veel onduidelijkheid omtrent garantie. Zo gepassioneerd als wij zijn over IT, vonden wij het tijd om dat eens uit te lichten en op te helderen.
De opties: verschillende soorten garanties
Doorgaans heb je drie garantieperiodes waaruit je kunt kiezen, namelijk 1, 3 of 5 jaar. Dat stukje is niet zo lastig. Ben je benieuwd welke verschillende soorten garantie daar weer binnen vallen? Check dan onze webpagina.
Ben jij voorbereid op de gevolgen? Wat aandachtspunten en tips voor garantie
Je weet nu welke garanties er zijn, maar ben je ook voorbereid op de gevolgen? Wat als je hardware echt kapotgaat? Uit ervaring weten wij dat er een aantal aandachtspunten zijn waar mensen vaak geen rekening mee houden. Een gewaarschuwd mens telt voor twee, dus doe je voordeel met deze tips!
Zorg voor kwalitatieve reserve hardware
Wij adviseren altijd om 1 reserve device op 25 gebruikers te hebben. Het stukje ‘kwalitatief’ wordt nogal eens vergeten. Doe jij bijvoorbeeld veel grafisch werk? Dan is een simpele, oude laptop niet voldoende om jouw werk goed te kunnen blijven doen. Gebruik je vooral Microsoft Word en e-mail? Dan is een high-end laptop niet nodig. Zorg dus voor reserve hardware om de prestaties en continuïteit te kunnen garanderen en behouden.
Weet hoe je je back-ups en privacy hebt geregeld
Bij ‘carry-in’ garantie kunnen er zomaar weken overheen gaan voordat je je hardware terug hebt. Je wilt ondertussen door kunnen werken op die kwalitatieve reserve hardware. Hiervoor is het belangrijk dat je weet hoe jouw back-ups zijn geregeld. Staan die op OneDrive, in iCloud of misschien op een externe harde schijf? Zorg ervoor dat je hiervan op de hoogte bent, zodat je goed voorbereid bent in geval van nood. Meer weten over back-ups? We schreven al eerder een blog over het belang van (meerdere) back-ups en een blog over wat OneDrive nu precies is of doet.
Heb je gevoelige data op je laptop of telefoon staan? Wis deze dan eerst voordat je de hardware terugstuurt. Krijgt je server of laptop een nieuwe harde schijf? Wis je data dan eerst, voordat ze de oude meenemen. Het gebeurt maar zelden dat je je oude hardware mag houden, dus dan wil je er zeker van zijn dat er geen gevoelige informatie op staat. Je wilt niet dat jouw persoonlijke of bedrijfsgevoelige informatie daar nog op staat – of misschien zelfs de gegevens van anderen, waardoor je met de AVG te maken krijgt.
Ken het verschil tussen zakelijke en consumentengarantie
De B2B (Business to Business) markt verschilt wezenlijk van de B2C (Business to Consumer) markt wanneer het neerkomt op garantie. Consumenten zijn namelijk ontzettend goed beschermd door de wet. De fabrikant moet voor vervanging zorgen en bepaalde onderdelen moeten een x aantal jaar meegaan. Hierover kun je meer lezen op de website van de overheid over de garanties van producten om de consumenten te beschermen.
Maar wij focussen ons op de zakelijke markt en daar is de garantie heel anders. Bij B2B accepteer je namelijk de voorwaarden als contractvoorwaarden. Hierin staan je rechten en garanties vastgelegd. Wees je er dus van bewust dat er echt verschil zit in consumentengarantie en garantie voor zakelijke klanten.
Wat doen wij?
Wanneer je hardware via ons aanschaft, besteden wij veel aandacht aan garantie. Wij inventariseren eerst welke producten het meest geschikt zijn voor jou, waarbij wij zowel naar de prijs als de kwaliteit kijken. Hier zoeken wij dan een passende garantie bij, kijkend naar jouw wensen en beoogde doeleinden voor het product. Wij maken een afweging tussen kosten en continuïteit.
Neem managed netwerk als voorbeeld. Als er iets kapot is zoals een access point en wij constateren dat, zijn wij binnen 4 uur op locatie om dit om te wisselen. Je hoeft niet te wachten en hebt nergens last van.
Welke garanties hebben de producten die wij leveren? Check de webpagina over de lengtes, types en extra opties van de garanties.
Frequently asked questions about Lime Networks
Is your question not listed? 1 email or 1 phone call is enough to get it answered. 010-2121806 | info@limenetworks.nl
There are so many choices when it comes to buying products that you may need some help. Our knowledge of products and experience with other customers means that you can always come to us for the best solution for the business market. We cannot test everything, but we do have a good solution to help you. If you purchase products such as a laptop from us, we will also handle the warranty and support within your maintenance contract.
It certainly is. That's why we believe in working together. An IT manager in your company can quickly provide knowledge. Through monthly contracts, we are always focused on the long term. Because we constantly invest in ready-made solutions for SMEs, we let you lead the way in IT. By using standards, you get more certainty.
Contracts provide clear agreements and service when you need it. Predictability in your costs without surprises. We go that extra mile, because it offers certainty for everyone. Whether you save money in the long term? We do not think so. But you do get the service and expertise when you need us. And if things go wrong, you are not left with high costs or doubts about whether or not you should hire someone. We believe in relationships, not contracts. With us, all contracts can be terminated per month - unless a supplier imposes otherwise, such as for a fibre-optic connection. This way, you can benefit from the advantages without being tied down to anything and the costs are predictable.
IT is often complicated. We don't think it needs to be. By making IT simple and secure, you strengthen your competitive position. The well thought-out solutions, the simplification, security and clear support when you need it, cost a lot of time. In preparation, training, documentation, education and especially experience. That is difficult - in fact, impossible - to do yourself. So it's good that everyone has some knowledge and remains critical, but cooperation and a lot of experience and knowledge is key to good IT.
Yes, you can. Outside office hours you can reach us on exactly the same phone number as during the day. With premium contracts, you will be helped without having to pay extra. We always do regular work during office hours, but if you really need us, we are there for you with a tight SLA so that you can continue as soon as possible. If you do not have a premium contract, we will help you on the basis of best effort at an adjusted rate. You do not have to do anything for this.
By greatly simplifying IT and concentrating on the solutions we offer, we help customers with their problems. By focusing on taking care of the customer and not the solution, standard solutions are configured for the customer. By working according to standards, agreements and concentrating on communication, we ensure customer understanding and a pleasant experience. IT is often complex and at Lime Networks we make it simple for you.
We periodically discuss with the IT manager where we are going and where we are now. Not only whether we are doing well but also whether the customer is doing well and using IT in such a way that it adds as much value as possible. If there is also local IT support, we divide the tasks. We let the customer look into systems, documentation and give them insight into the network or servers/cloud, for example. Often we arrange the basics, add knowledge and help to make faster steps with extra hands and experience, for example in projects.
We are Microsoft Gold Partner in three areas, for which the employees of Lime Networks have successfully completed many training courses and for which current customer cases have been approved by Microsoft. In addition, there are many certifications in the areas of security, voice, networking and the like. We work according to the guidelines and standards of our suppliers. Our ISO 27001 certificate without comments also ensures the correct working method and attitude.
Good employees leave a positive impression on you when they have helped you. We put a lot of time into this. Our employees all work according to our guidelines, procedures and manuals. More important are our core values (customer care, passion for technology, clear language) which we actively promote. During 'lunch & learn sessions' with the team, we pay a lot of attention to security internally and for the customer and keep our knowledge up to date. Each year, we follow relevant training courses in order to remain at the forefront of knowledge. We receive a score of 8.4 from customers for projects and migrations and have a 100% score for successful implementation. We naturally aim for a 10, so we are constantly improving.
Our helpdesk acts as a full-service helpdesk where anyone can directly help you with questions and problems. You can always call us with all your IT questions and problems. Our passionate and well-trained team will assist you in a friendly manner with your IT, documentation and specific arrangements. Whether you have a problem, need advice or have a question, we work together as one team. 20 IT people for the price of 1 that you can call as often as you like; better that you call us more often about the same subject than that you are stuck with the question! We are also available outside office hours for important malfunctions. An engineer will help you within 15 minutes. Finally, our helpdesk is available in Dutch or English.
We will set up IT so that you can get on with it and be one step ahead of the competition. Whether it's telephony or Wi-Fi, our helpdesk is ready to solve any IT problem. With a highly skilled and passionate team, no IT problem is too big and we ensure efficiency and security.
We go for performance, continuity and security. The first step is an inventory, in which we look at how IT is currently used, how it can be used better and what our role is in this. What is the request for help and what value can we add? If we are on the same wavelength, we will propose a plan of action, so you will not be faced with any surprises. This way, you know exactly what we are going to do, how, what effects this will have, who is going to do what, when and how much it will cost. Adoption is also part of this. Then we implement it. Think of security, installation and migration. The exact course of this differs per company. The helpdesk is always there for you and helps you immediately. Transparency, trust and problem-solving are paramount throughout the process.
- IT is the core of your competitive position
- We take the complexity out of IT
- It is cheaper than doing your IT yourself
- IT is no longer a core task
- We don't just advise, we actually do the work
- We are innovative and always up-to-date
- You don't have to worry about IT anymore
- Less stress, more efficiency
We focus on the SME segment up to 250 workstations. We do not exclude any branch of industry; every company with IT needs is welcome.
- We always deliver top performance
- We work closely with the customer
- Our team is young, innovative and innovative
- We communicate clearly
- Security is our number one priority
- Our services are as efficient and customer-friendly as possible
- We are at the forefront of the latest IT techniques
- We sort everything out for you, you don't have to do anything yourself
