With a plan of action, you know where you stand!
IT and projects are both difficult, so put together they often end in misery. 30 to 35% of IT projects fail*. With us, 100% of IT projects succeed, because we communicate clearly and have a reliable approach.
Part of secure by design
These are projects and migrations
Project – zelfst.naamw. [pro’jekt]; voorbereiding en uitvoering van een groot plan.
Migratie – zelfst.naamw. [mi‘xra(t)si]; verhuizing of verplaatsing van een groep.
You are in the middle of an IT project, but nobody knows what is going to happen. The staff complains, the IT manager wants everything new and the director thinks it's all good. We do things differently. We communicate clearly, take care of you as a customer, really listen, have passion for technology, make clear agreements and live up to them.
An IT project is always a project with an IT component. With us, it is a change of which IT is a part. IT often turns out to be just a small part. That is why we are involved in the whole with, for example, training and advice. A subcategory of projects is migrations, where there is a change to a component - or we host, revise, factor, replace or rebuild an entire IT system. Whatever we do, we find it important that there are clear agreements, that there is good communication and that the result is achieved as agreed beforehand.
Nimbus is an investment company, they buy and sell companies. For Nimbus it is important that the companies they invest in have potential and a healthy core business.` The very first ticket at Lime Networks dates back to 2014. In addition, Lime Networks mainly takes care of the standard things like telephony, email and communication. Read more about it here.
Avedon Capital is a mid-market private equity fund that invests in smaller companies. It is important for Avedon Capital that investments run smoothly. In early 2020, we carried out a telephony platform migration for the 25 employees and we have a Teams migration planned. Read more about it here.
Met ‘secure by design’ zorgen wij voor
veilige producten met continuïteit
The key to a successful project
Het gaat vaak mis door het gebrek aan managementsupport, betrokkenheid van de gebruikers en heldere bedrijfsdoelstellingen. Wij lossen dit op door een voorstel met een heldere uitleg. Geen lastige vaktermen die ons cool doet lijken, maar gewoon duidelijke taal. Liever technische ins en outs? Ook die hebben wij paraat.
De gold-plated laag op de sleutel tot een succesvol project is het plan van aanpak. In dit gedetailleerde voorstel hebben wij het over de grondige inventarisatie, de stappen, impact, planning inclusief reëel tijdspad, risico’s, verantwoordelijkheden, veiligheid en criteria voor een acceptatietest. Dit bespreken wij uitvoerig met jou en wij schaven het zo nodig bij.
That is why we do your projects and migrations spot on
Yes, there are more companies that take on IT projects and manage migrations. But do they also get an 8.4 from the customer? We believe that our strength lies in this:
Examples of projects and migrations
A migration to a different telephony platform, transition to Microsoft Teams or server optimisation; all examples of projects and migrations. We would like to highlight some examples.
Het probleem is dat de werkwijze simpelweg verouderd of traag is, waardoor je bijvoorbeeld niet kunt videobellen of andere mensen enthousiast hoort praten over allerlei handige tools. Jij wilt ook modern werken! Wij nemen jou dan mee in een traject van A tot Z. Uiteindelijk is alle data beschikbaar is de nieuwe omgeving, kan je direct aan de slag, ben je verzekerd van goede begeleiding én ben je blij (denk maar aan onze 8,4 gemiddeld!).
Telefonie moet goed geregeld zijn. Een bedrijf van 50 man kan niet afhankelijk zijn van een verouderde telefoniecentrale met 100 nummer blok. Want, wat als Joop de IT’er niet meer werkt? Wij regelen dit voor je met een duidelijk nummerplan. Je krijgt zelf toegang en een overzichtelijke operator. Zo heb je een duidelijke, heldere omgeving waar je zelf inzichtelijk je wijzigingen kunt doorvoeren. Ervaar je alsnog een probleem? Wij zijn er voor je met goede support.
Het probleem is dat servers verouderd zijn, wij werken tegenwoordig met zware applicaties in een remote omgeving. Je systeem wordt hierdoor steeds trager. Wij ontzorgen jou met een Remote App. De Remote App doet al het denkwerk en jouw machines blijven intact. Dit voorkomt vertragingen in jouw systeem. Zo kan iedereen fijn blijven (remote) samenwerken.
Frequently asked questions about Projects and Migrations
If IT does not match up well enough with the goals you have set for your organisation, then it is time for a migration. Sometimes this is difficult to see and you need knowledge of IT and your business. We will discuss this together so that we can make IT fit performance, processes and business objectives.
Wij mogen alles migreren maar doen wij dit ook? Uiteraard migreren wij alleen zaken waar wij ervaring mee hebben en die bij ons bekend zijn. Speciale wensen zijn er altijd en daar helpen wij je bij. Kunnen of mogen wij onderdelen van het project of de migratie niet zelf doen, dan werken wij samen met jou en/of andere leveranciers. Het doel is om jouw (complexe) IT simpel te maken zodat het voor jouw bedrijf gewoon werkt. In de inventarisatie en plan van aanpak-fase maken wij hier heldere, concrete afspraken over.
Because at Lime Networks we are refreshing in our approach, preparation and execution of projects and migrations. In the past 3 years we have delivered 100% of our projects successfully. Even better: we received an 8.4 from our customers as final mark. By making clear agreements in a clear project plan, things just don't go wrong.
Sometimes there are changes in IT systems. Think of a move, a revision, a refactor, a replacement or a reinstallation. Often a combination of systems and mutations.
Think of a new server or moving servers in the office to the cloud. But also when you start using a new product like Microsoft Teams or a new CRM system. Sometimes we just help with a piece of IT, sometimes we help with education or training and sometimes we take care of everything, from A to Z.
Do you have wishes or questions about what you can do yourself because, for example, you have IT staff or someone who can help? Discuss this with your account manager. We will be happy to take all project concerns off your hands, but we can also work with your IT department or other personnel who can help.
The project leader at Lime Networks is your point of contact. If necessary, an engineer who is nearby can convey your message. Sometimes it is also useful to inform the IT manager within your company about important issues within an IT project. This way, the communication is efficient and possible actions are taken quickly.
Yes, we do. We have extensive experience with Azure, for example in storage, servers, SQL, virtual networks, WVD and all security, automation or secure access to your data. For example, a RemoteApp server in Azure. On this server, all your applications that are not yet in the cloud or cannot be in the cloud are safely and easily stored, even outside the office, while you can use them anywhere. We are happy to explain how the cloud also works for you.
In the project, we take into account the availability, access and rights to your data as agreed in the plan of action. We also show where migration data is stored and how we arrange the destruction of data. For the processing of all data and personal data, we have an agreement that sets out in detail what the agreements are. Our ISO certification indicates that we have an ISMS (Information Security Management System) in place for these procedures, so that it functions properly and is monitored. An ISMS indicates how we deal with information security. This also applies to you and your data that we process for you within the GDPR.
Our hourly rate is linked to the maintenance contract you have with us. We want to reward regular customers with a low hourly rate. This hourly rate also applies to projects.
Yes, we have a fixed hourly rate and our quotes are fixed price. With a plan of action, we clearly describe what we are going to do and what the impact is for the client. In other words: a thorough inventory resulting in a step-by-step plan with a fixed price. Sometimes things cannot be predicted before the project starts. After an inventory and consultation, the plan of approach gives an accurate estimate of the intended work. We keep you perfectly informed during the project.
A project with an IT component is often an IT project. There are quite a few ways to look at it (check out this website...: https://exin.vanharen.net/blog/what-is-a-project-with-an-it-component/). At Lime Networks an IT project is a change of which IT is a part. This takes place at our customers and requires our help. IT is often only a small part; sometimes we are involved in the whole with for example training, advising on changes and goals. And sometimes it's just technical/IT work for us. Either way, we at Lime Networks believe that you have to follow agreements, communicate well about them and achieve the result you agreed upon beforehand.
The costs for your project are almost always based on fixed price and described in the plan of action. Possible additional wishes and/or requirements can only be communicated and approved by the contact person of your company. Any additional costs will be approved in an 'additional work' quotation before they are discussed in detail. In this way, the costs of your project will not fly out of the window.
During a project, requirements or wishes may change. In your company, one person is our contact person for the project. He or she will contact the project manager and he or she will make sure that your change is processed properly, if possible with an 'additional work' offer.
When all the steps of the action plan have been completed in the project administration, we ask you if you agree and everything is finished. If you agree, the project is finished.
The action plan contains a clear description of what we are going to do, how long it will take and what the impact will be on you, your work and the company.
With a proposal, we make an offer for a project and a plan of approach. With a plan of approach, we take a detailed inventory and write out all the activities in detail. If you agree on this plan of approach, it is clear that the project is fixed and so is the quote for the project. This way, the costs for hardware, licences, labour and possible maintenance contracts are clear before the project starts.
Of course, we understand that requirements or wishes may change during a project. In your company, one person is our contact person for the project. He or she will contact the project manager and he or she will make sure that your change is processed properly, if possible with an 'extra work' offer.
Yes, with an easy step-by-step plan, we will switch you to Teams in one go. This way, you can quickly start using Modern Work and your staff will perform better. Whether you work on the Google cloud platform, on a server in the office or often with external parties, it's all in the box for us! The important thing is your staff. The technology is not even half of the story, it's about how you can work with it. It remains people work. We help you with tips, tricks, presentations and manuals. With our helpdesk next door, you can always rely on someone helping you with questions.
Sure, we'll show you how to get the most out of the cloud - no matter how complex or simple your IT environment. We'll give you insight into efficiency, costs and ways of working so you can be future-proof and modern. IT is complex, and so is the cloud. We make it simple for you by providing insight and taking you to a working solution.
Yes, we do. It doesn't matter whether you work on a server, a cloud service, locally or via a mail server. We can migrate all your data, e-mail and settings to Office 365. That way, we can take you and your colleagues through the efficient use of the new Modern Work environment.
For each project, the customer may give us a mark between 1 and 10. So here is the average in order to reflect it as fairly as possible.
Na afronding van het project stellen wij je 10 vragen over de planning en het verloop van het project (meerkeuze vragen). Daarnaast kun je ons een cijfer en een reactie geven hoe wij jou het volgende project nóg beter van dienst kunnen zijn. Projecten worden intern geëvalueerd om te kijken wat we de volgende keer beter kunnen doen. Wij willen een 10 van de klant.
Yes, all steps are extensively transferred to the project administration. They are controlled by the project manager. We only close the project once all the steps have been completed and the customer has confirmed them. The administration of this is available on request.
That depends very much on the work and on what exactly the client wants. The path from an initial proposal to a plan of approach can already take place within a week. Writing a plan of approach also often takes no more than a week. The planning or speed of the project is agreed with the customer. So, whether you want to get started quickly or whether you prefer a step-by-step approach with extensive consultation, you determine this as the client. We always give you the best advice with the experience of 100+ projects, so that you are well informed.
In the plan of approach we go deeper into this and ensure that personal data is and remains safe. We also provide insight into what happens to your data during and after the migration.
That depends on the client. We take care of all your worries and arrange everything from A to Z. Sometimes you have internal staff or external parties who take care of part of the work. It is important that professionals know what they are doing in order to complete the project successfully.
Yes, it has a beginning and an end and a one-off character. A project can be the start of a long-term cooperation with maintenance contracts, which are monthly.
A subcategory of projects, where there is a change to a component or an entire IT system is replaced.
Source: Johan den Haan. | Preventing IT project failure with design thinking.