5 advantages of vCIO/customer engagement: how does vCIO add value?

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Within a company, you usually have an IT manager who takes on many important tasks. That's all well and good, but with the increasingly rapid pace at which the online world is developing, you can imagine that this IT manager is racking up some kilometres at the working place. That does not benefit your IT.

That is where a vCIO comes in. As a vCIO, we have a consultative role to ensure that you continue to achieve your IT results. Why do you need this and what are the 5 benefits for you?

Transparency and (budgetary) predictability

We make the necessary tools transparent and arrange everything for your company. We relieve you of all your worries. You get insight into everything, which ensures that projects are also more predictable from a budgetary point of view. More IT results and less (budgetary) worries for you, very convenient!

A clear and strict plan

We make your goals manageable, achievable, transparent and above all useful. So you know exactly where you need to go and how to get there. We focus entirely on your IT. You will receive information and consultancy specifically aimed at this in a 5-year plan. Moreover, we really think along with you and make decisions together. Through short-term planning, we help you move in the right direction. We let you have a better IT experience. In this way, we really are a part of your business rather than a supplier of your IT products and services.

But perhaps most importantly, we have a changing mindset. Nothing is as changeable as people, but we know how to deal with people. That is why we make a 3 to 5-year plan. Where exactly do you want your company to go? What role does IT play in this? We support you in the technology so that you receive the data you need and can measure what you want to know.

We don't do this planning alone, we do it together with you. We make this planning 4 quarters ahead. This way, you know what goals you need to achieve and how we are going to achieve them (together with you!).

Optimal safety

Security is very importance to us. That is why you can rely on our security and technology standards. We are ISO 27001 certified, demonstrating our compliance with a globally recognised information security standard.

Such a certificate is all well and good, but you are naturally curious about what it means for you. Well, an ISO 27001 certificate means that you can rely on:

  • Guaranteeing the confidentiality of information
  • Minimisation of IT risks, potential damage and follow-up costs
  • Systematic detection of vulnerabilities
  • IT risk management
  • Reducing the risks of security breaches

Want to read more about security and how we do it at Lime Networks? Check out our webpage about: Security.

Optimal customer experience

We do not go for a 'quick fix', but for a solution that really benefits you. We come and sit at your table. This way, we ensure that we become part of your company instead of just watching from the sidelines. How do we do that exactly?

  1. Our definition of optimal customer experience is getting closer to the customer.
  2. Engaging is about making contact, we see it more as entering into contact. Really entering into a marriage instead of just delivering a package.
  3. SLA or Service Level Agreement shows what you can expect from our services. For example, within 1 hour calling, within 4 hours on site and within 8 hours a solution. Guaranteed. That's how we make it refreshing.
  4. XLA, or eXperience Level Agreement, promises you the quality of that solution.

A reliable partner

Besides all our proofs, certificates, SLAs and XLAs, we are also a reliable partner. Everything we do is transparent. From tickets to planning, from conditions to endpoints. We involve you in the entire process, so that we can achieve the desired IT results for and with you. With a reliable partner at the table, you benefit from the knowledge and experience you need for your digital transformation. But a reliable partner with 22 specialists and 20 years of IT experience.

Are you convinced that you can use a vCIO within your company? We come into many companies and make choices that other people do not know about. This is logical, in this rapid pace in which the digital transformations unfold, it is impossible to keep up! That is what we are here for. We know what works for a customer.

Contact us and schedule a (digital) cup of coffee with us by sending us a message and we will discuss the possibilities for your company and how we can support you as vCIO. You can call us at 010-2121806 or email us at info@limenetworks.nl.

Frequently asked questions about partnership vCIO?

Is your question not listed? 1 email or 1 phone call is enough to get it answered. 010-2121806 | info@limenetworks.nl

The aim is to actually gain productivity. Complaining employees at the coffee machine, a dissatisfied management or an IT manager who does not get around to really important things. That is where the profit lies. The fact that this occasionally costs a little time and attention is more than recouped.

That is what we would like to see. But every organisation is different in services, hardware, software and very different in, for example, the use of a specific service, Microsoft Teams or OneDrive. Also, things like company culture and rules or legislation give a human or sometimes organisational difference which, without attention/engagement, cannot be properly managed with IT. Profit in this respect is sometimes more valuable than an average software package or a simple manual.

When you make a purchase and deliver it, as an IT professional you can send the invoice. However, sometimes there are things that you have not seen before. For example, providing additional information in the form of a manual or a short (online) course in the correct use of the service or software. Also a thank you note with a few questions asking if everything is to your satisfaction can sometimes have surprising results.

In progress. That is what it is all about. We all want perfection, but we must focus on continuous improvement. That 10 is a goal but also an end point. By measuring in dots, stars, numbers or thumbs up, you can determine where you stand and where you can improve. If there is improvement, that is a measurable gain.

We can use our services for IT projects that get stuck, migrations that (threaten to) fail, capacity problems with internal staff or logistical problems. Think of successfully deploying hardware and software at the right time and in the right place. Sometimes you need a little extra help.

The worst thing that can happen to you is that you get smarter or get extra tips. But does your company already have Office 365? Then ask yourself the following question: "Are we using all these solutions the way we should? Quite often, there is no answer to that. Adoption, education goals and plans allow a vCIO to take care of complex issues that are daily work for him/her.

You profit optimally from all the knowledge of the underlying Managed Service Provider. This allows you to strengthen your position in security and sleep peacefully. Matters such as ISO 27001, NDA and a processor's agreement ensure that your company benefits but does not run any (extra) risk in this area.

A stable, high-performance and scalable IT infrastructure is essential for a business. Without a comprehensive and clear strategy, things quickly become complicated when the business starts to grow or when you are faced with situations such as a lockdown. Such a strategy is rather unclear territory for many companies and IT managers.

No, definitely not. An IT manager has many tasks but often too little time. Also, knowledge building can sometimes be difficult or the IT manager is subject to one-sided knowledge building within the framework of your company. We bring diversity of knowledge and experience to the table and help your IT manager where necessary. Cooperation is more the motto. If you do not have an IT manager, we will take on this role if required.

Think of it more as a collaboration and strengthening of knowledge and experience. So we go hand in hand to give you the speed in digital transformation that you deserve.

An XLA helps the IT manager with insight and direct feedback, but also staff with bottlenecks that may not always be obvious, or things that are simply missed in daily IT management. It also allows a manager/board of directors to better put wishes and frustrations on the table outside of daily IT in a natural way. Proactive management, security, continuity, monitoring... it is all useful and necessary. But you also have to deal with people. There is still a great deal of profit to be made in this area.

Moving forward with IT, employees and collaboration. It provides insight into the state of IT and allows you to spot and respond to dissatisfaction or wishes early on.

Above all, gaining insight into how we can give your company and your staff a better experience in IT resources and use. So creating insight, making improvements and above all measuring progress.

Yes, it does. An XLA must eventually replace an SLA. In fact, an XLA should make an SLA redundant. We don't throw our agreements overboard just like that.

That depends on the contract we have agreed together. Our Premium services give you the very highest standard that we offer, for example.

No, that would not be enough. It is a constant improvement to help your business go further and further. It also includes the use of IT resources to achieve business goals. There are sometimes qualitative or quantitative agreements attached to this, but that is not necessary. Just the insight you gain is very valuable in the management of employees, IT and your business.

Organisations are filled with procedures, KPIs and frameworks, but often forget the human experience. Documents with rules and Service Level Agreements (SLA) should make work easier, but actually do not. SLA works from control, while XLA works from trust. XLA is a mindset that helps to shift the focus to the end-user experience and to put emotions first.

eXperience Level Agreement -> IT traditionally focuses on improving processes. XLA is a mindset for (re)designing people-centric IT services and processes.

We use various tools to support you with insight into your current IT, customer satisfaction and planning for the future.

Engage more with your customers. This will lead to more cooperation and a better quality result, with more value for the customer.

An IT supplier is often reactive to customer queries. This can be very useful. However, you see that building up knowledge in IT within companies is often difficult due to tunnel vision on your own company. With an IT partner, you get more help in making important decisions in IT and steering for the medium and long term. You are never alone with a partner.

It is difficult for companies to get the right knowledge in house for IT. As an MSP, you have the knowledge and experience to help customers with difficult IT issues. By sitting down at the table earlier and working together better, you can even advise customers and show them how IT delivers value to your business. We do this in a managed role as vCIO.

A Managed Service Provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, usually on a proactive basis and according to a subscription model.

That we take you through various issues to gain insight into your IT in the short, medium and long term. This can include planning, security, concrete IT solutions, but also goals, how IT will contribute to your growth strategy and knowledge to achieve these goals.

Always in consultation, but we discuss your IT and what IT can add value to your business. In terms of performance, security and continuity, your company needs a vision of where you want to be and how we are going to get there together with you.

A vCIO is the abbreviation for virtual Chief Information Officer.

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