With Managed Services, you get premium support as standard. That includes almost everything. Do you have a contract for our traditional IT services? Then you can rest assured that we do everything to maintain the service properly and make preventive adjustments. From a technical point of view, it has to work and we make sure it does. Installation work and adjustments required by third parties are not included in the contract. These matters cannot be determined or estimated in advance. Do you have a premium contract? Then we can make agreements about that and call-out charges and costs if you have a server failure or virus/hacking are also included. We are there for you without the extra costs.