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What do you do as a Service Desk and Professional Services Coordinator at Lime Networks?

Jij leidt en motiveert ons Servicedesk Team en Professional Services. Jouw missie? Het creëren van een omgeving waarin onze medewerkers zich kunnen ontwikkelen en effectief samenwerken om zowel persoonlijke als gemeenschappelijke doelen te bereiken. Dit alles in een dynamische IT-omgeving waarin jij de schakel bent tussen de verschillende afdelingen, het management en onze klanten.</P

 What makes you the ideal candidate?

You are a natural leader who brings calm and confidence, even in times of crisis. Customer satisfaction and quality improvement are your priority, where you are not only operationally strong, but also think along tactically and strategically. At Lime Networks we are looking for someone who combines professionalism with a personal approach and who consistently improves and strengthens our services and SLA compliance. An important part of your role is to carefully manage and optimize our schedule to ensure the effectiveness and efficiency of our team.

What do you bring?

• A passion for IT
• Team player mentality
• Wanting to provide excellent service to our customers
• Experience leading a Service Desk, preferably at a Managed Service Provider
• Proactive attitude
• Excellent communication skills as an interlocutor (Dutch and English language)
• Excel at prioritization, ensuring accurate follow-up of incidents and service requests.

What we offer

• Become part of the most fun and refreshing IT team in Rotterdam
• An energetic and progressive work environment where your ideas are valued
• Every opportunity for development and expanding your knowledge
• An attractive salary and excellent benefits
• Lease car (also for private use) or a travel allowance
• Reimbursement for cell phone and free KPN phone plan
• Informal corporate culture where lines of communication with management are short
• A good balance is between hard work and having fun
• Super fun outings we all look forward to
• A well catered lunch every day
• Attention to vitality

Here you come(link)

You will enter an environment where your work matters. With a team of well-trained professionals, we deliver top services in IT. Our IT Services and Managed Services enable companies to excel in their area of specialization, while we take the technology worries out of your hands. From modern workplace management to advanced cloud solutions and everything in between, we take care of it. Our business revolves around providing valuable advice, executing impactful projects, providing unparalleled Service Desk support and performing preventive maintenance.

We combine our passion for technology with clear language and go for a 10 from our customers and employees.

Together, we work as one team for one goal: refreshing in IT!