IT should be simple and secure and customers should be looked after by passionate people who communicate clearly. At Lime Networks, secure IT and clear communication are of paramount importance. But who exactly takes care of your IT? We are proud of our team of real people with a golden IT heart. That's why we would like to introduce them: meet our top helpdesk staff!
Meet: Aleks, 1st line IT specialist and BBQ hero
Aleks works as a first line specialist at Lime Networks. He finds his work fun, smooth and challenging and gets energy from working with customers on IT issues. He solves this for them so everyone can work with a faster, more secure and efficient IT.
What else excites Aleks? Trying out new BBQ recipes. He likes to share these with friends and colleagues.
Meet: Mike, 1st line IT specialist and sportsman
Mike started out as an intern at Lime Networks and progressed to become a first line specialist. What does Mike like about working at Lime Networks? The variation between working in the office and on location (of course only when this is possible because of Corona lockdowns).
Not sitting still is important to Mike. To get rid of his energy, he can regularly be found in the gym. Besides doing nice things with his family, friends and girlfriend, Mike likes to see the world. Indonesia is high on his list!
Meet: Leslie, service desk coordinator and former artist dresser
Since June 2019, we have been able to add Leslie to our team as service desk coordinator. He has been living in Rotterdam for 10 years now. Before Leslie joined Lime Networks he also lived in England and had his own clothing company with its own factory there. Ever been to a concert of Elton John, Whitney Houston or AC/DC? Chances are they were wearing clothes made by Leslie's company.
How did Leslie end up in the IT sector? He had no knowledge of IT, but he spoke German, English and Dutch, which was very useful. He now has all the knowledge of IT and is a full member of our IT team.
Meet: Rifat, office manager and coach
Rifat is office manager at Lime Networks. He is also responsible for purchasing and supports the account managers with sales. Rifat has also grown within Lime Networks; 8 years ago he joined us as an administrative assistant through his brother in law.
Rifat is also good at coaching others, which he prefers to do at kickboxing matches. When Rifat is not at the gym, working or pursuing his hobby of photography, he prefers to spend his time with family and friends.
That's them! Our top people from the helpdesk. We are very proud of them and hope that they will work with us for a long time to bring IT to a top level. Are you curious what we can do for your IT? We provide IT services and products for SMEs and with us, customers are at the forefront of this digital transformation thanks to our specialised 20-strong IT team. We take care of your IT with passion and do everything to receive a 10 from the customer. Want to know how? Read it in our next blog: 8 ways we will make you a truly satisfied customer in 2021.
If you have any questions, please contact us at 010-2121806 | info@limenetworks.nl.
Frequently asked questions about Lime Networks
Is your question not listed? 1 email or 1 phone call is enough to get it answered. 010-2121806 | info@limenetworks.nl
There are so many choices when it comes to buying products that you may need some help. Our knowledge of products and experience with other customers means that you can always come to us for the best solution for the business market. We cannot test everything, but we do have a good solution to help you. If you purchase products such as a laptop from us, we will also handle the warranty and support within your maintenance contract.
It certainly is. That's why we believe in working together. An IT manager in your company can quickly provide knowledge. Through monthly contracts, we are always focused on the long term. Because we constantly invest in ready-made solutions for SMEs, we let you lead the way in IT. By using standards, you get more certainty.
Contracts provide clear agreements and service when you need it. Predictability in your costs without surprises. We go that extra mile, because it offers certainty for everyone. Whether you save money in the long term? We do not think so. But you do get the service and expertise when you need us. And if things go wrong, you are not left with high costs or doubts about whether or not you should hire someone. We believe in relationships, not contracts. With us, all contracts can be terminated per month - unless a supplier imposes otherwise, such as for a fibre-optic connection. This way, you can benefit from the advantages without being tied down to anything and the costs are predictable.
IT is often complicated. We don't think it needs to be. By making IT simple and secure, you strengthen your competitive position. The well thought-out solutions, the simplification, security and clear support when you need it, cost a lot of time. In preparation, training, documentation, education and especially experience. That is difficult - in fact, impossible - to do yourself. So it's good that everyone has some knowledge and remains critical, but cooperation and a lot of experience and knowledge is key to good IT.
Yes, you can. Outside office hours you can reach us on exactly the same phone number as during the day. With premium contracts, you will be helped without having to pay extra. We always do regular work during office hours, but if you really need us, we are there for you with a tight SLA so that you can continue as soon as possible. If you do not have a premium contract, we will help you on the basis of best effort at an adjusted rate. You do not have to do anything for this.
By greatly simplifying IT and concentrating on the solutions we offer, we help customers with their problems. By focusing on taking care of the customer and not the solution, standard solutions are configured for the customer. By working according to standards, agreements and concentrating on communication, we ensure customer understanding and a pleasant experience. IT is often complex and at Lime Networks we make it simple for you.
We periodically discuss with the IT manager where we are going and where we are now. Not only whether we are doing well but also whether the customer is doing well and using IT in such a way that it adds as much value as possible. If there is also local IT support, we divide the tasks. We let the customer look into systems, documentation and give them insight into the network or servers/cloud, for example. Often we arrange the basics, add knowledge and help to make faster steps with extra hands and experience, for example in projects.
We are Microsoft Gold Partner in three areas, for which the employees of Lime Networks have successfully completed many training courses and for which current customer cases have been approved by Microsoft. In addition, there are many certifications in the areas of security, voice, networking and the like. We work according to the guidelines and standards of our suppliers. Our ISO 27001 certificate without comments also ensures the correct working method and attitude.
Good employees leave a positive impression on you when they have helped you. We put a lot of time into this. Our employees all work according to our guidelines, procedures and manuals. More important are our core values (customer care, passion for technology, clear language) which we actively promote. During 'lunch & learn sessions' with the team, we pay a lot of attention to security internally and for the customer and keep our knowledge up to date. Each year, we follow relevant training courses in order to remain at the forefront of knowledge. We receive a score of 8.4 from customers for projects and migrations and have a 100% score for successful implementation. We naturally aim for a 10, so we are constantly improving.
Our helpdesk acts as a full-service helpdesk where anyone can directly help you with questions and problems. You can always call us with all your IT questions and problems. Our passionate and well-trained team will assist you in a friendly manner with your IT, documentation and specific arrangements. Whether you have a problem, need advice or have a question, we work together as one team. 20 IT people for the price of 1 that you can call as often as you like; better that you call us more often about the same subject than that you are stuck with the question! We are also available outside office hours for important malfunctions. An engineer will help you within 15 minutes. Finally, our helpdesk is available in Dutch or English.
We will set up IT so that you can get on with it and be one step ahead of the competition. Whether it's telephony or Wi-Fi, our helpdesk is ready to solve any IT problem. With a highly skilled and passionate team, no IT problem is too big and we ensure efficiency and security.
We go for performance, continuity and security. The first step is an inventory, in which we look at how IT is currently used, how it can be used better and what our role is in this. What is the request for help and what value can we add? If we are on the same wavelength, we will propose a plan of action, so you will not be faced with any surprises. This way, you know exactly what we are going to do, how, what effects this will have, who is going to do what, when and how much it will cost. Adoption is also part of this. Then we implement it. Think of security, installation and migration. The exact course of this differs per company. The helpdesk is always there for you and helps you immediately. Transparency, trust and problem-solving are paramount throughout the process.
- IT is the core of your competitive position
- We take the complexity out of IT
- It is cheaper than doing your IT yourself
- IT is no longer a core task
- We don't just advise, we actually do the work
- We are innovative and always up-to-date
- You don't have to worry about IT anymore
- Less stress, more efficiency
We focus on the SME segment up to 250 workstations. We do not exclude any branch of industry; every company with IT needs is welcome.
- We always deliver top performance
- We work closely with the customer
- Our team is young, innovative and innovative
- We communicate clearly
- Security is our number one priority
- Our services are as efficient and customer-friendly as possible
- We are at the forefront of the latest IT techniques
- We sort everything out for you, you don't have to do anything yourself
