Sounds like a good deal! Are we going to give you 95% off? No, we are not. What we mean by that is that 20 people are always there for you. 20 people with knowledge, experience, training and who know exactly what you need because they work together. 95% more value for money... that is!
We are always available
What if an IT problem arises and there is no one to help you? Suppose you have one IT person on staff - maybe two. What if he or she is ill for a day? Or on a well-deserved beach and camping holiday in France or Spain? Or just very busy with another problem? If you run into an IT problem, there is nothing you can do but Google (but that takes time, is frustrating and you have probably already tried) and wait until the IT person is back on the shop floor. And as big a Google fan as we are, when it comes to IT problems, there are so many options and choices that it feels like looking for a needle in a haystack.
We do it differently. At Lime Networks, there is always someone available to solve your problem - even when it's busy. Maybe the designated specialist is not immediately available, but one of his friendly colleagues is.
We are there for you if something goes wrong
Something goes wrong? You would not guess it, but even then we are there for you. If three people are working on a specific problem, the fourth person can pick up another problem. If a major migration is underway, we will be at your office with an army of IT people to help you. The helpdesk remains active.
Lime Networks is also available outside office hours. Customers who make use of the Premium service, can get professional and fast support between 6 am and 11 pm without any extra costs. So you have an important presentation tomorrow and can't log on at 10 o'clock in the evening? Then we are here for you.
We are ahead of the curve
Innovation is in our IT heart. We make the latest technology available to you and make it simple for you. With 'secure by design', for example, we ensure that the very latest technology is available to you in a secure manner.
Our passion for technology can be seen in our customer service and helpdesk, but also in our eagerness to learn and our professional development. There is always knowledge available with us. We spend day in day out in a creative and innovative IT environment. We know what is going on, what is going to happen and we always use the newest of the newest. Everyone follows relevant training courses. With our fresh 'lunch and learn' session, we secure knowledge across the entire team. And all this without you being affected, because Lime Networks just keeps on going. This is in contrast to an internal IT-er who is 'out of the running' for a few hours or a few days - or you run the risk that he has out-of-date knowledge and makes wrong choices. Want to know more about our services? Check here what Managed IT entails.
We make sure you can work safely
Security is the aorta of our company. Because we always update systems, really know what security entails and provide IT advice, we ensure that your company comes out well in security audits and pen tests. Our ISO 27001 certification shows that we comply with globally recognized information security standards. So we make sure you can work safely and efficiently anywhere, anytime. And that's why with us you once again get 20 IT professionals for the price of 1.
You can read more about working safely in our leaflet. You can read our
brochure about safety here.
Here is a list of frequently asked questions about Lime Networks. All our FAQ can be found here.
Frequently asked questions about Workplace Management
Is your question not listed? 1 email or 1 phone call is enough to get it answered. 010-2121806 | info@limenetworks.nl
In fact, it IS a subscription/contract! That way, you have certainty with agreements such as the SLA (service level agreement) and the nature of the service. We believe in long-term relationships but not in long-term contracts. At Lime Networks all contracts, including Workplace Management, can be cancelled per month.
We do not mention prices on our website. We do have fixed prices for all our customers on our maintenance contracts. How much will it cost for you? Just give us a call and you'll know.
- A piece of software for managing your pc/laptop which also monitors and reports
- In addition, an antivirus/antimalware package
- An update strategy that ensures that all components (hardware, software, security) are up-to-date
- Finally, a full-service helpdesk with passionate IT people who will help you promptly if you encounter problems or if something is not working as it should.
For us, an optimised workplace is one where you can work comfortably and perform optimally for your company. For example, your workplace must function well, be smooth and above all safe so that you are not interrupted. But also, for example, a laptop with a docking station and two screens so that you can do your work more efficiently and enjoy it more.
The management, maintenance and security of all IT in your workplace/office is part of your company's management. So, for example, your pc or laptop, a docking station, a (VoIP) telephone and so on. These all need to be managed, i.e. secured, updated, monitored and supported by a professional helpdesk.
Everyone has their own workstation. Sometimes with a cactus or Bonsai tree, sometimes with an extra screen, a printer, a wireless keyboard, a scanner, connected to Wi-Fi, a docking station, a (VoIP) telephone and you name it. But the most important thing is your pc or laptop. That is the core of your workplace. So we are not talking about your physical desk, but the IT side of the story.
That you are not working in an unsafe workplace with outdated software, missing updates and inadequate security. Adjustments are made to prevent problems with your workplace. Failures that occur frequently due to the complexity of all components are solved automatically with smart scripts. This keeps your workplace healthy. The only thing you notice is that you experience fewer malfunctions. Finally, the management provides insight into licences and hardware in use and ensures proper monitoring, control and help in solving any malfunctions.
The advantages are that you work safely and that everything works properly. And if something goes wrong, we can help you back on track efficiently. You are important, so is your workplace. Apart from this, we know that you are up-to-date with all your software and security (antivirus/antimalware). You have all updates for your hardware and software, so everything works optimally. We also have clear reports on the health of your workplace and can easily manage it. For support, you don't have to wait for someone to drop by, because we are well informed and can help you remotely straight away. With a good SLA (service level agreement), you can be sure that you will be helped quickly.
Basically all the hardware you need for your workplace. A pc or laptop possibly with a docking station and optionally a monitor, printer, phone or other things that you need to do your job well.
If you have a second pc or laptop, we secure this endpoint just as well as the first. Your helpdesk contract also applies to this endpoint and the aim is to work in exactly the same way in both places wherever possible.
With Office 365, your company network and/or back-up software, we ensure that you do not lose any data - not even in the event of defects, theft or loss of hardware. It's all about you being able to do your work efficiently and with peace of mind.
We would love to be able to tell you that a virus does not exist at all, but unfortunately there are many examples of this happening. We won't let you down on this! We will make sure that we measure and analyse the problem (for your ISO reporting or insurance, for example). In addition, we ensure that you can quickly get back to work without any loss of data. Sometimes this is done in the blink of an eye, sometimes we have to reinstall your pc. Whatever the case, we are there for you and will help you quickly.
In a nutshell, we provide a safe, high-performance workplace for the long term. In addition, we help you immediately if something is not working so that you can continue your work as soon as possible. Because nothing is as annoying as not being able to do your job!
Yes, we do! Do you have your own helpdesk or do you have some knowledge in house? Then start with endpoint support or call us if your IT person is on holiday, unavailable or ill. Are you short of hands or do you want to start a big project? We help you wherever you want, just as easily. Sometimes it is also very useful to hire some ready knowledge on subjects you are less strong in.
You call our help desk. Even outside office hours if you have an agreement to do so. The helpdesk helps you directly where it can and informs you by e-mail about all steps. With a good registration in 'tickets' you can also look back later.
Don't worry, don't panic. Your data is safe. With Bitlocker and our security policies, no one can get to the data, even if you disassemble the laptop. If your pc is connected to the internet, we can still wipe it clean. We immediately make sure that you can get to work on a loan laptop from your company or perhaps another workplace. Sometimes you can even access everything via the Internet at any workstation or at home. The delivery of a new pc or laptop is immediately arranged, so you will soon have the comfort of your own workplace again.
It is not as difficult and inconvenient as you might think! We ensure that you get a working pc or laptop in your office that is properly installed with software, updates, security, management and all the specific software and settings for your company and/or function. No messing around with settings and programmes or registering programmes or removing unnecessary software. We transfer your settings at the office so that you can start working immediately and safely.
To achieve safety, performance and continuity. Everyone wants to be able to do their work safely everywhere. Everything must function properly, despite all the problems with hardware and software, the challenges of security and all the software on your pc.
An endpoint is a pc or laptop that your company uses in the company network. This can be a computer behind a desk connected to a presentation screen, but also a computer in a meeting room or belonging to a temporary employee. They all need to be managed, secured and supported.
- Records of hardware, licences, warranty, age and so on and who uses the computer
- Security with Bitlocker, antivirus/antimalware or EDR software, security policies, OS security updates and security updates of 1,000+ programs
- Updates of the OS, of 1,000+ programs, of the antivirus/antimalware or EDR program, of drivers
- Management with NAble. For example, we take care of active management of the pc and all settings so that we can (measurably!) make and keep your workplace operational. Also a good control for all measures we take with reporting
- Automation that can prevent more than 50% of all PC problems. Even when things go wrong, many problems can be solved automatically. For example, restarting a jammed process, repairing your search index, cleaning up the pc or automatically repairing log messages.
