Do you actually know what warranty you have on your hardware? And if so, do you know what the process is when your laptop or other hardware breaks down? Are you well prepared for the consequences? We noticed a lot of ambiguity regarding warranty. As passionate as we are about IT, we thought it was time to break it down and clarify.
The options: different types of guarantees
Typically, you have three warranty periods to choose from - 1, 3 or 5 years. That bit is not so tricky. Wondering what different types of warranty fall within those again? Then check out our web page.
Are you prepared for the consequences? Some concerns and tips for warranty
You now know what warranties are available, but are you prepared for the consequences? What if your hardware really does break down? We know from experience that there are a number of concerns that people often fail to consider. Forewarned is forearmed, so take advantage of these tips!
Provide quality spare hardware
We always recommend having 1 spare device for every 25 users. The "qualitative" bit is often forgotten. For example, do you do a lot of graphic work? Then a simple, old laptop is not enough to do your work well. Do you mainly use Microsoft Word and e-mail? Then a high-end laptop is not necessary. So make sure you have spare hardware to guarantee and maintain performance and continuity.
Know how you managed your backups and privacy
With carry-in warranties, weeks can easily pass before you get your hardware back. In the meantime, you want to be able to continue working on that quality spare hardware. For this, it's important to know how your backups are arranged. Are they on OneDrive, in iCloud or perhaps on an external hard drive? Make sure you are aware of this so you are well prepared in case of an emergency. Want to know more about backups? We previously wrote a blog about the importance of (multiple) backups and a blog about what exactly OneDrive is or does.
Do you have sensitive data on your laptop or phone? Then erase it first before returning the hardware. Is your server or laptop getting a new hard drive? Then erase your data first, before they take the old one. It's rare that you get to keep your old hardware, so then you want to make sure there's no sensitive information on it. You don't want your personal or business-sensitive information still on there - or maybe even other people's data, leaving you to deal with the AVG.
Know the difference between business and consumer warranty
The B2B (Business to Business) market differs substantially from the B2C (Business to Consumer) market when it comes to warranty. In fact, consumers are incredibly well protected by law. The manufacturer must provide replacements and certain parts must last x number of years. You can read more about this on the government website about product warranties to protect consumers.
But we focus on the business market and there the guarantee is very different. In B2B, in fact, you accept the terms and conditions as contract terms. These set out your rights and guarantees. So be aware that there really is a difference in consumer warranty and warranty for business customers.
What do we do?
When you purchase hardware through us, we pay close attention to warranty. We first take stock of which products are most suitable for you, looking at both price and quality. We then look for an appropriate warranty, taking into account your wishes and intended purposes for the product. We balance costs against continuity.
Take managed network as an example. If something is broken like an access point and we detect it, we are on site within 4 hours to change it. You don't have to wait and are not inconvenienced by anything.
What warranties do the products we supply have? Check the web page about the lengths, types and additional options of the warranties.
Frequently asked questions about Lime Networks
Is your question not listed? 1 email or 1 phone call is enough to get it answered. 010-2121806 | info@limenetworks.nl
There are so many choices when it comes to buying products that you may need some help. Our knowledge of products and experience with other customers means that you can always come to us for the best solution for the business market. We cannot test everything, but we do have a good solution to help you. If you purchase products such as a laptop from us, we will also handle the warranty and support within your maintenance contract.
It certainly is. That's why we believe in working together. An IT manager in your company can quickly provide knowledge. Through monthly contracts, we are always focused on the long term. Because we constantly invest in ready-made solutions for SMEs, we let you lead the way in IT. By using standards, you get more certainty.
Contracts provide clear agreements and service when you need it. Predictability in your costs without surprises. We go that extra mile, because it offers certainty for everyone. Whether you save money in the long term? We do not think so. But you do get the service and expertise when you need us. And if things go wrong, you are not left with high costs or doubts about whether or not you should hire someone. We believe in relationships, not contracts. With us, all contracts can be terminated per month - unless a supplier imposes otherwise, such as for a fibre-optic connection. This way, you can benefit from the advantages without being tied down to anything and the costs are predictable.
IT is often complicated. We don't think it needs to be. By making IT simple and secure, you strengthen your competitive position. The well thought-out solutions, the simplification, security and clear support when you need it, cost a lot of time. In preparation, training, documentation, education and especially experience. That is difficult - in fact, impossible - to do yourself. So it's good that everyone has some knowledge and remains critical, but cooperation and a lot of experience and knowledge is key to good IT.
Yes, you can. Outside office hours you can reach us on exactly the same phone number as during the day. With premium contracts, you will be helped without having to pay extra. We always do regular work during office hours, but if you really need us, we are there for you with a tight SLA so that you can continue as soon as possible. If you do not have a premium contract, we will help you on the basis of best effort at an adjusted rate. You do not have to do anything for this.
By greatly simplifying IT and concentrating on the solutions we offer, we help customers with their problems. By focusing on taking care of the customer and not the solution, standard solutions are configured for the customer. By working according to standards, agreements and concentrating on communication, we ensure customer understanding and a pleasant experience. IT is often complex and at Lime Networks we make it simple for you.
We periodically discuss with the IT manager where we are going and where we are now. Not only whether we are doing well but also whether the customer is doing well and using IT in such a way that it adds as much value as possible. If there is also local IT support, we divide the tasks. We let the customer look into systems, documentation and give them insight into the network or servers/cloud, for example. Often we arrange the basics, add knowledge and help to make faster steps with extra hands and experience, for example in projects.
We are Microsoft Gold Partner in three areas, for which the employees of Lime Networks have successfully completed many training courses and for which current customer cases have been approved by Microsoft. In addition, there are many certifications in the areas of security, voice, networking and the like. We work according to the guidelines and standards of our suppliers. Our ISO 27001 certificate without comments also ensures the correct working method and attitude.
Good employees leave a positive impression on you when they have helped you. We put a lot of time into this. Our employees all work according to our guidelines, procedures and manuals. More important are our core values (customer care, passion for technology, clear language) which we actively promote. During 'lunch & learn sessions' with the team, we pay a lot of attention to security internally and for the customer and keep our knowledge up to date. Each year, we follow relevant training courses in order to remain at the forefront of knowledge. We receive a score of 8.4 from customers for projects and migrations and have a 100% score for successful implementation. We naturally aim for a 10, so we are constantly improving.
Our helpdesk acts as a full-service helpdesk where anyone can directly help you with questions and problems. You can always call us with all your IT questions and problems. Our passionate and well-trained team will assist you in a friendly manner with your IT, documentation and specific arrangements. Whether you have a problem, need advice or have a question, we work together as one team. 20 IT people for the price of 1 that you can call as often as you like; better that you call us more often about the same subject than that you are stuck with the question! We are also available outside office hours for important malfunctions. An engineer will help you within 15 minutes. Finally, our helpdesk is available in Dutch or English.
We will set up IT so that you can get on with it and be one step ahead of the competition. Whether it's telephony or Wi-Fi, our helpdesk is ready to solve any IT problem. With a highly skilled and passionate team, no IT problem is too big and we ensure efficiency and security.
We go for performance, continuity and security. The first step is an inventory, in which we look at how IT is currently used, how it can be used better and what our role is in this. What is the request for help and what value can we add? If we are on the same wavelength, we will propose a plan of action, so you will not be faced with any surprises. This way, you know exactly what we are going to do, how, what effects this will have, who is going to do what, when and how much it will cost. Adoption is also part of this. Then we implement it. Think of security, installation and migration. The exact course of this differs per company. The helpdesk is always there for you and helps you immediately. Transparency, trust and problem-solving are paramount throughout the process.
- IT is the core of your competitive position
- We take the complexity out of IT
- It is cheaper than doing your IT yourself
- IT is no longer a core task
- We don't just advise, we actually do the work
- We are innovative and always up-to-date
- You don't have to worry about IT anymore
- Less stress, more efficiency
We focus on the SME segment up to 250 workstations. We do not exclude any branch of industry; every company with IT needs is welcome.
- We always deliver top performance
- We work closely with the customer
- Our team is young, innovative and innovative
- We communicate clearly
- Security is our number one priority
- Our services are as efficient and customer-friendly as possible
- We are at the forefront of the latest IT techniques
- We sort everything out for you, you don't have to do anything yourself
